FAQ & Policies – BLCK Label Aesthetics Studio

FAQ

Do you accept walk-ins?

No, all services are booked by appointment only. This provides a safe and private space for our guest.

Do I have to pay a deposit to book?

Yes, things happen. When that happens, we have to ensure that the time slot that was once filled can be paid for. The non-refundable deposit goes towards your final bill and is only used for services.

How long do I have to wait for a Brazilian?

The studio policy is that you need 4-6 weeks of growth. This may be uncomfortable for some that like the feeling of no hair, however it is important to ensure that you have a comfortable wax experience. When the hair is too short you cannot wax the area, or all of the hair will not come up which will make the area less smooth.

How do I book an appointment?

To book an appointment at the studio, please book online or call our studio at 240-702-3774 to speak with our Studio Manager or Lead Esthetician.

Why can’t I book a chemical peel on my first appointment?

The goal of the studio is to improve overall skin health. We want to first ensure that your skin is in the best health before administering a peel. Peels are done based on a plan. On your first appointment, its’ like our first date we have to get to know each other and I need to get to know your skin. Whether you have had peels in that past or not, peels are not administered on your first appointment at the studio.

Can I receive intimate waxing services on my cycle?

At the studio we do our best to ensure that you have a comfortable wax experience. It is better for you and the esthetician if you wait until your time has passed. We do not encourage waxing on your cycle, and we welcome you to reschedule during this time of the month.

Does waxing hurt?

The truth is everyone’s pain tolerance is different. However, with our experience, top of the line waxing products, and amazing personality we help you get through this time as easily as possible. We do encourage maybe taking a Tylenol or Advil 15-30 minutes prior to your appointment.

I’ve booked my appointment. What’s next?

We are so happy you chose us for your beauty needs, we welcome you. Now that your appointment is booked, please look out for your confirmation email. This email has all of the information that you will need before your appointment such as address, studio number, reschedule or cancel link, adding to calendar shortcut, and a quick review of the policies. Please read this in its entirety and we look forward to servicing you.

BLCK Label Aesthetics Studio is dedicated to the service of each individual client. Our goal is to provide you with a relaxing experience where you are able to focus on your skin’s health and wellness, as well as your personal self-care. Our main goal is to make sure that your service is not only executed professionally, however also done in a sanitized environment.

With your understanding of and cooperation with the Studio Policies and Procedures, we will be able to maintain this empowering environment and continue to provide you and every client with exceptional service.

Policies

Cancellation Policy

All cancellations or reschedules require a 48-hour notice. Any no-shows will result in a charge of the full amount of your service. Appointments that must be rescheduled due to improper pre-treatment preparation or those cancelled with less than 48-hour notice will be charged a $35 fee or 50% of the cost of the treatment, whichever is greater.

Time| Late Policy

Please arrive on time to appointments. If you are running more than 10 minutes late, your appointment may need to be rescheduled and a fee of $35 or 50% of the cost of the treatment, whichever is greater, may be charged.

Deposit and Refund Policy

Due to the nature of the services provided, we are unable to offer refunds. To avoid forfeiting or losing deposits we ask that you please adhere to our cancellation and rescheduling policy.

Payment Policy

The studio only accepts cash, card, debit card, Apple Pay, or Google Pay (this is only for contactless payment options) payments. Cash App, Venmo, and other forms of third-party payments are not accepted.

Studio Etiquette Policy
We are following all CDC Guidelines at the studio. Sanitation has never been an issue here and we will continue to provide a safe and clean environment for our clients.

Please be advised that children are not permitted in the Aesthetic Studio.

In order to maintain a sanitary environment, no food, beverages, or pets, except for registered service animals, are permitted in the studio.

Guests may not accompany clients in the treatment rooms, due to CDC guidelines every client must be escorted to and from the studio. We are also asking that you please wait outside or in your car until one of our Estheticians have welcomed you in. There are people who open the front door, however, please do not walk in behind exiting guest or guest coming in with someone else.

Please be respectful of your time at the studio. Phone conversations, constant checking of text messages, and etc. slow down your service and will prevent you from receiving the full experience.

We have a strict no double dipping policy. This ensures that a new stick will go into the wax spot and all used sticks will be disposed after a single use.

We are a latex free studio; we only use nitrile or vinyl gloves.

If you are a New Client, please read over our New Client Section before booking an appointment.

If you have any questions or concerns don’t hesitate to reach out to use. 240-702-3774 or email: [email protected]